iShop Mixup

I was on vacation in playa del carmen and my laptop had a very bad heat issue. I called Apple and they advised me not to fly with the computer (after running some initial tests remotely over screen share) and set an appt for me at this shop to have it diagnosed. When I got to the shop, the service manager told me the case was closed and tried to scam me out of a diagnostic fee. I called Apple up and they advised the case shouldn’t have been closed and that they were covering replacement and he shouldn’t have tried to charge a fee. I asked for the guys name and he tried to lie and tell me it was Andres. Then I asked for his store badge and it said his name was Rodolfo polido. I’ve made sure to report this issue with ishop and Rodolfo to Apple. Ishop, fire this loser/scammer and tourists dont shop at this location for Apple products.

Dear I Phone users RUN do not WALK from this store, unless you need something they can sell you! If you have just bounced in for some tech help you will learn what ECONOMIC IGNORANCE looks like. I ask why would you have a store on a Saturday in the “International city Of Playa del Carmen with 6 - 8 salespersons doing nada at 3 in the afternoon just to sell. Meanwhile dear IP users there is only 1 Tech person who claims she doesn’t speak English!! They do not make enough money to pay a Bi / Tri lingual person to help a resident or fellow travelers if there phone should suddenly stop! The tech person did know enough to remind me I was in Mexico… I speak 2 other languages and she is there to help WHO ,only speaking Spanish. The sales people speak English . The kicker is the manager refused to help when a U. S. Rep attempted to speak with him (MoreThanTwice)on my phone about a way to solve the issue. He kept mouthing something about privacy laws, so the rep filed a Grievance because of the managers ignorant behavior!Been in Mexico for many months, my friend and I both said we had never witnessed such poor behavior here from a national or international company. Enough to make me go ANDROID. I also live in another town and had to travel 35minutes to get there ,thank God for Rockas Jamaican restaurant, made the trip worthwhile. Apple put some signs out front that say: ¡Esta es una empresa internacional pero no habla inglés, francés, alemán en el departamento de tecnología! ¡Solo español!

It’s a scam shop, made to look like an Apple Store. I contacted Apple and they confirmed that this iShop is NOT an authorised reseller. Terrible customer service, 9 people in there standing around doing nothing, they don’t have any latest products and the support goes through a third party. They do NOT use Apple certified repairs, everything is done in the back of the shop with fake Apple products.

I had a pretty fine experience with this shop. The only reason I'm writing this review is because I saw how terrible these reviews were, and tried to find somewhere else to go, because I was hesitant, and honestly scared for my MacBook Air to go here haha. But I ended up having to go here in the end, and it was just a very fine experience. It wasn't horrible. They did their work, seemed knowledgeable. I even called the Apple store in my own country (that I know, trust, and have used many times) to verify that their plan to fix it and the price was all normal. My own Apple store assured me it was totally normal, both the price and plan, and exactly what they would have done. I did speak Spanish to them (not perfectly), so idk if that made a difference, but if you need to come here for some reason, you can know that at least one person had a fine experience recently.

Staff didn't even know what a thumb drive was even with translation and pictures... Technically inferior. Waste of time😭. Staff rude and unwilling to help.